Return & Refund Policy

Effective Date: June 3, 2026

At Conchiro, customer satisfaction is important to us. We strive to provide quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be returned in the original packaging whenever possible

• Include all accessories, manuals, and components originally received

• Not show signs of misuse, damage, or alteration caused by the customer

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Items marked as final sale

• Gift cards

• Personalized or customized products

• Products damaged due to improper use or customer negligence

• Any item returned beyond the applicable return period

Additional non-returnable items may be identified on the product page at the time of purchase.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Photographs showing the damage, defect, or incorrect item received

After review, we may offer a replacement, exchange, store credit, or refund as appropriate.

Return Process

To initiate a return, please contact our customer support team using the information provided below.

Once your request is approved, you will receive instructions regarding the return process.

Items returned without prior authorization may experience processing delays or may not be accepted.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item arrived damaged

• The item was defective

• An incorrect item was shipped by Conchiro

We recommend using a trackable shipping service when returning items. Conchiro is not responsible for returns lost during transit.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used during purchase.

Refund processing times may vary depending on your payment provider, bank, or credit card issuer.

Contact Us

Conchiro
Address: 3122 Elmrock Pl, Las Vegas, NV 89121, United States
Phone: (336) 896-0353
Email: support@conchiro.com