Shipping Policy

Effective Date: June 3, 2026

Thank you for shopping with Conchiro. We are committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

Shipping Time

Estimated delivery times vary depending on your location and shipping method selected at checkout.

Typical delivery estimates are:

• Standard Shipping: 5–10 business days

• Expedited Shipping: 3–7 business days (if available)

Please note that delivery estimates are not guaranteed and may vary due to circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on factors such as:

• Delivery destination

• Package size and weight

• Selected shipping method

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when available.

Tracking updates are provided by the shipping carrier and may take time to appear after shipment.

Delivery Delays

While we work with reliable shipping partners, delays may occur due to:

• Weather conditions

• Carrier service disruptions

• Customs clearance procedures

• High shipping volumes

• Incorrect or incomplete shipping information

• Events beyond our reasonable control

Conchiro is not responsible for carrier-related delays once an order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is provided, shipping delays, additional charges, or delivery failures may occur.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order.

Lost or Stolen Packages

If tracking information indicates that a package has been delivered but you have not received it, we recommend:

• Checking with household members or neighbors

• Verifying the delivery address provided during checkout

• Contacting the shipping carrier directly

If you continue to experience issues, please contact our customer support team and we will do our best to assist you.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

To help us investigate and resolve the issue, please provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged package and product

We will review the situation and determine an appropriate resolution.

International Shipping

International shipping may be available for selected destinations.

Customers are responsible for any applicable:

• Customs duties

• Import taxes

• Government fees

• Brokerage charges

These charges are not included in product prices or shipping costs unless otherwise stated.

Shipment Restrictions

We reserve the right to restrict shipping to certain regions, addresses, or locations where delivery services are unavailable or prohibited by law.

Contact Us

If you have questions regarding shipping, delivery, or order tracking, please contact us:

Conchiro
Address: 3122 Elmrock Pl, Las Vegas, NV 89121, United States
Phone: (336) 896-0353
Email: support@conchiro.com

Customer Support

Our customer support team is available to assist with shipping inquiries, delivery concerns, tracking updates, and order-related questions.

Thank you for choosing Conchiro. We appreciate your business and look forward to serving you.